Talk to a person

One inbox, read by the people who build CelAstroChat. Write in English or Tamil — either is fine.

We aim to reply within two working days.

Trouble signing in

Signing in uses a code sent to your email rather than a password, so there is nothing to reset. Sign-in problems are almost always one of these three.

The code never arrived: Check spam and promotions first — the code arrives immediately but can be filtered. If it is still missing after two minutes, send a new one and use the newest email.
The link or code says it expired: Go back to the newest email and use the code in that one. An older code stops working as soon as you ask for another.
I no longer have access to that email: Your charts are tied to the email address that created them. Email us from the address you want to use, tell us the old one, and we will move the account across for you.

Useful things to include

Something is wrong with a chart

Send the birth date, time and place you entered, and what you expected to see instead. That is usually all we need to find the difference.

Billing and plans

Include the email address on the account. Do not send card details — we will never ask for them by email.

Your data

For a copy of what we hold, or to delete a chart or your whole account, email us from the address on the account and we will take care of it.

Someone else charted you

If your birth details are saved in someone else's account and you want them gone, email us and we will remove them.